Cancellation & Refund Policy

At PrepMonitor UPSC, we strive to provide the highest quality syllabus tracking, revision scheduling, and exam preparation tools for civil service aspirants. Please review our refund and subscription cancellation terms below.

1. Free Trials

We offer a free trial period for new aspirants so you can evaluate all premium features before committing to a purchase. During this trial, you have full access to our comprehensive syllabus breakdown, question banks, and spaced-repetition revision scheduler.

2. Subscription Cancellation

• You may cancel any active subscription at any time.
• For subscriptions purchased via Google Play, cancellation must be initiated via Google Play Store → Subscriptions. Your access remains active until the end of the current billing cycle.
• For one-time access plans (such as 6 Months or Lifetime Pass) purchased via Razorpay, access remains valid for the full purchased duration with zero unexpected recurring charges.

3. Refund Eligibility

Because PrepMonitor delivers instant access to digital syllabus resources and features upon payment, our standard refund policy is as follows:

• Accidental Duplicate Charges: If you were charged multiple times for the same transaction due to a network or payment gateway error, we will issue a 100% refund for the duplicate transaction upon verification.
• Technical Entitlement Failures: If payment was debited from your account but premium features were not unlocked, please contact our support team immediately. We will either unlock your access manually or issue a prompt refund.
• 7-Day Evaluation Period: If you encounter significant technical defects preventing use of the app within 7 days of purchase, please reach out to us with your registered email and transaction ID for assistance or refund consideration.

4. Refund Processing Time

Approved refunds are processed via our payment gateway (Razorpay) back to the original payment source (UPI account, credit/debit card, or bank account). Funds typically credit within 5 to 7 business days depending on your bank's clearance cycles.